http://www.sfbg.com/politics/2011/08/23/why-doesnt-bart-just-apologize
It's pretty clear that people are still mad at BART for cutting off cell phone service -- and that the agency is doing a miserable job of responding. The latest protest featured BART cops arresting people for nothing more than speaking out in the station, which leaves the train system in the horrible position of attacking First Amendment rights. And the protests are likely to continue, making life difficult for commuters and discouraging people from taking BART.
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